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File Complaint

To file a claim please contact Plastiq’s Customer Service before contacting your jurisdiction with a complaint. Contact Plastiq’s Customer Service using any of the following:


Chat:
By clicking on the support button located at https://support.plastiq.com/s/

Email: plastiq-service@plastiq.com

After contacting Plastiq, if you still have an unresolved claim regarding money transmission services, review the information of your jurisdiction which you can see below and direct your complaint to the appropriate contact or for international services you can file a complaint with the Consumer Financial Protection Bureau (CFPB) online ( http://www.consumerfinance.gov/ ) or by calling  1 (855) 411-CFPB (2372).

TEXAS CUSTOMERS

In Texas services are offered by PLV, Inc. DBA PLV TX Branch Inc. PLV engages in the money transmission business under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact the consumer service division of PLV, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to the Texas Department of Banking:

Texas Department of Banking
Special Audits Division
2601 North Lamar Blvd.
Austin, TX 78705-4294
Tel: (877) 276-5554
Email: msb@dob.texas.gov
www.dob.texas.gov

 

For transactions processed through Finxera, Inc., a licensed money service business, they are licensed in the following states:

State License

State Agency

Alabama Sale of Checks Act SOC#524 Securities Commission
Alaska Uniform Money Services Act #AK-MT-10098 Division of Banking & Securities Click here for Consumer Notice
Arizona Transmitters of Money Act #MT-0929910 State Banking Department
Arkansas Uniform Money Services Act 43398 Securities Commission
California California Money Transmitter Act #2513 Department of Financial Protection and Innovation
Colorado Money Transmitter Act #500218 Division of Banking Click here for Consumer Notice
Connecticut Money Transmission Act #33447 Department of Banking
Delaware Sale of Checks Act & Transmission of Money #019418 Office of State Banking Commissioner
Florida Money Transmitters Part II #FT230000134 Office of Financial Regulation
Georgia 54666 Money Transmitter License Georgia Department of Banking and Finance
Hawaii Money Transmitter License #HIMT085 Division of Financial Institutions
Idaho Money Transmitters Act MTL-172 Department of Finance
Illinois Money Transmitter Act #MT.0000272 Department of Financial Institutions, Division of Financial Institutions
Indiana 34242 Money Transmitter License Indiana-DFI Money Transmitter License
Iowa Uniform Money Services Act #MS- 2014-0079 Division of Banking
Kansas Transmission of Money Act #MT.0000091 Office of State Bank Commissioner, Division of Banks
Kentucky Money Transmission Act #SC17991 Office of Financial Institutions
Maine Money Transmitters Act #MD1168701 Department of Professional Financial Regulation
Maryland Money Transmitters Act #1168701 Commissioner of Financial Regulation
Michigan Money Transmission Services Act MT-0019679 Department of Insurance and Financial Services
Minnesota Money Transmitters Act #MN-MT-1168701 Department of Commerce Division of Financial Examinations
Mississippi Sale of Checks Act MT/002693/2015 Department of Banking and Consumer Finance
Missouri Sale of Checks Law #MO-15-7477 Division of Finance
Nebraska Money Transmitter Law 1168701 Department of Banking & Finance
Nevada Nevada Revised Statutes #MT11041 Department of Banking and Industry
New Hampshire Money Transmitter Law #19681-MT Banking Department
New Jersey Money Transmitters Law #L067558 Department of Banking and Insurance
New Mexico 1168701 Uniform Money Services Act New Mexico Regulation and Licensing Department
New York New York Banking Law MT 103087 Department of Financial Services
North Carolina Money Transmitter License #163851 Commissioner of Banks
North Dakota Money Transmitters Law MT102828 Department of Financial Institutions
Ohio Transmitters of Money Law #OHMT094 Division of Financial Institutions
Oklahoma Oklahoma Financial Transaction Reporting Act OKDOB001 Oklahoma State Banking Department
Oregon Oregon Money Transmitters Act MTX-30187 Department of Consumer and Business Services
Pennsylvania Money Transmitter License 50251 Pennsylvania Department of Banking
Puerto Rico Money Transmitter License TM-057 Regulation and Licensing Division
Rhode Island Electronic Money Transfers 20153095MT Division of Banking
South Carolina Money Transmitter License 1168701 Money Services Division
South Dakota Money Transmitters Act MT.2094 Division of Banking
Tennessee Money Transmission Law #198 Department of Financial Institutions
Utah Third Party Payment Instrument Issuer No. 120 Department of Financial Institutions
Vermont 100-101 Money Transmitter License Department of Financial Regulation
Virginia Money Order Sales and Money Transmission Law #MO-316 Bureau of Financial Institutions
Washington Uniform Money Services Act 550-MT-91679 Department of Financial Institutions
Washington, DC Money Transmitters License MTR1168701 Department of Insurance, Securities and Banking
West Virginia Issuance and Sale of Checks, Drafts and Money Orders Act WVMT-1168701 Division of Banking
Wyoming Money Transmitter Act #7207 Division of Banking

 

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Plastiq, 447 Sutter St, Ste 405 PMB 49, San Francisco, CA, 94108
1285 West Broadway, Suite 600, Vancouver, BC V6H 3X8
© 2024 Plastiq. All rights reserved.

U.S. Bank  is not responsible for the content of, or products and services provided by Plastiq, nor does it guarantee the system availability or accuracy of information contained in the site. This website is not controlled by U.S. Bank. Please note that Plastiq may have privacy and information security policies that differ from those of U.S. Bank.

By registering with Plastiq you are agreeing to Plastiq’s terms of service and privacy pledge.

*Plastiq assesses a 2.90% fee for each payment charged to your card. Payments may incur additional fees based on the country the card was issued in or method of delivery.  The promotional rate of 2% on the first $2,000 in cumulative spend using a US Bank Card ends 5/31/2023.  Valid for new Plastiq customers only.

**Some restrictions apply.  Please refer to www.plastiq.com/FAQ for details.

***Please consult your provider for availability of discounts.

Texas residents are customers of PLV Inc. DBA PLV TX Branch Inc., which receives user funds. Texas users can click here for information about filing complaints about our money transmission or currency exchange product or service.

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