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Customer story

SMB Accounting Software Platform

See how our partner used Plastiq Connect to improve payment flexibility and build stronger customer engagement.

2 min. read

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Growing business, growing needs.

As a top small business accounting platform serving a market of 30 million small businesses, finding a payment solution that addressed their customers’ needs was a challenge for our partner. With their existing payables module built only to record payments made outside of their system, our partner wanted to add payment execution capabilities so their customers could make payments directly through their platform. They needed help. Plastiq Connect was the solution they were looking for.

In need of a new solution.

Credit card, bank transfer, check, etc.–our partner’s customers were using a varied selection of methods to pay their bills. And though their customers were enthusiastic about the features they did offer in terms of tracking and viewing these payments, they still needed a more flexible, robust payment solution. Plastiq’s easy-to-adopt payment APIs ticked every box.

Removing the hassle.

Plastiq Connect offered a partner-centric, white-glove approach and a dedicated support team that solved the problems our partner was having. From payment execution to user experience and user interface to risk and compliance, Plastiq’s APIs removed the hassle of the payment process while helping to create a customer-friendly payment experience.

More options, better engagement.

With Plastiq Connect, our partner was able to seamlessly integrate our APIs, which allowed them to include payment execution options directly in their user interface. And with the ability to accommodate their customers’ preferred ways of paying their bills, they were able to strengthen their relationships while improving engagement and retention.

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When we saw what Plastiq delivered in terms of technology, GTM support, risk, and compliance operations, we were blown away.

It all adds up.

By using Plastiq Connect, our partner was able to avoid the burden of managing the risk and compliance of payment processing. Instead, Plastiq Connect’s PCI-compliant payment APIs let them spend less time focused on payables execution, while providing a low-dev API integration that accommodated their customers’ wants and needs.

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