I’ve been doing a lot of speaking—virtually of course—to industry groups made up of small- and medium-sized business owners over the past few months. And I’ve got a lot more scheduled throughout the next 12 months. Everyone wants to know about cash flow. Everyone wants advice. Can you blame them? The economy is in a…

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If there’s anything the recent economic downturn has taught us it’s that maintaining a healthy cash balance is critical for the survival of any business. But how much cash does your business really need? Brace yourself, because you might not like the answer. That’s because the answer is not easy. Your business needs to have…

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When you get an emergency call from a customer who needs something right away do you jump to it? Let me add a little twist: let’s suppose that the customer is kind of high maintenance. You know the kind: one who’s difficult, who complains, who nickels and dimes, who isn’t loyal…or isn’t even very nice.¬†…

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It amazes me how, in 2020, so many small business owners don’t take advantage of credit cards, despite the fact that most people I know don’t carry much cash anymore or that – according to many surveys like this one – most consumers prefer to pay with a credit card. Some business owners just stick…

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Many businesses are struggling to navigate their way through the current Coronavirus pandemic. Some have been forced to shut down. Others are still in operation but have had to send their employees home. Most have seen orders drop off, revenues decline and profits disappear. We all know that the pandemic isn’t going to last forever.…

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